Effective Date: August 2025
Last Updated: August 2025

Golden Aviation Ltd (“Company”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://www.goldenaviation.co.uk (the “Site”) and when you use our services, including the chartering of aircraft and related offerings (collectively, the “Services”).

Please read this policy carefully. By using our Site or Services, you agree to the terms of this Privacy Policy.

  1. Information We Collect

We collect several types of information depending on how you interact with us:

  1. Information You Provide Directly

When you contact us or use our Services, we may collect:

  • Personal Identifiers: Full name, date of birth, nationality
  • Contact Information: Email address, phone number, physical address
  • Travel Details: Departure/destination locations, preferred times, passenger names
  • Identification: Passport number or government-issued ID (as required by law)
  • Payment Information: Credit card details or billing information (processed via secure third-party providers)
  • Account Information: If you create an account, we may store your login credentials
  1. Information Collected Automatically

When you use the Site, we automatically collect:

  • IP address
  • Device type
  • Browser type and version
  • Pages viewed and time spent
  • Referral source
  • Language preferences
  • Location data (if permitted by your browser or device settings)
  • Cookies and tracking technologies (see Section 9)
  1. Information from Third Parties

We may receive personal data from:

  • Payment processors (to confirm payment status)
  • Aviation operators or partners (to confirm booking details)
  • Identity verification services
  • Analytics providers (e.g., Google Analytics)
  1. Legal Bases for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA) or UK, we only process your personal data when we have a legal basis to do so, including:

  • Contractual necessity – to fulfil your aircraft charter bookings
  • Legal obligations – to comply with aviation and travel regulations
  • Legitimate interests – such as fraud prevention, network security, and service improvement
  • Consent – for marketing communications or optional services
  1. How We Use Your Information

We use your personal information to:

  • Provide, confirm, and manage aircraft charter bookings
  • Communicate with you regarding inquiries, flights, and customer service
  • Process payments and send invoices or confirmations
  • Fulfil legal and regulatory obligations (e.g., TSA, FAA, GDPR)
  • Enhance the functionality and user experience of our Site
  • Send marketing communications (with your consent)
  • Detect, prevent, and respond to fraud, abuse, or security issues
  1. Sharing and Disclosure of Information

We may share your personal data with:

  1. Charter Operators and Aviation Partners

We must share relevant booking information (passenger names, itinerary, etc.) with aircraft operators to fulfil your request.

  1. Service Providers

We work with trusted third parties for:

  • Payment processing (e.g., Stripe, Square)
  • Web hosting and IT support
  • Email marketing (e.g., Mailchimp)
  • Customer support systems
  • Identity verification

These providers are contractually obligated to protect your data.

  1. Regulatory Authorities

We may disclose information to law enforcement, customs, border protection, and aviation authorities to comply with travel, safety, or national security laws.

  1. Business Transfers

If we undergo a merger, acquisition, or asset sale, your personal data may be part of the transferred assets.

  1. With Your Consent

We may share your information with other third parties when you explicitly authorise us to do so.

  1. International Data Transfers

We are based in the United Kingdom, but our services may be provided globally. If you are located outside this country, your information may be transferred to, stored, and processed in other countries where our partners or service providers are located. These countries may have different data protection standards.

When transferring data internationally, we rely on legal mechanisms such as:

  • Standard Contractual Clauses (SCCs)
  • Data Protection Addendums
  • Adequacy decisions (where applicable)
  1. Data Retention

We retain your personal data for as long as necessary to:

  • Fulfil the purpose for which it was collected
  • Comply with legal and regulatory obligations (e.g., recordkeeping requirements)
  • Resolve disputes and enforce agreements

We may anonymise or aggregate your data for analytical or statistical purposes indefinitely.

  1. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights:

  • Right to Access – Obtain a copy of the personal data we hold about you
  • Right to Rectification – Correct inaccurate or incomplete data
  • Right to Erasure – Request deletion of your personal information
  • Right to Restrict Processing – Limit how your data is used
  • Right to Data Portability – Receive your data in a machine-readable format
  • Right to Object – Object to processing based on legitimate interests or direct marketing
  • Right to Withdraw Consent – Opt-out of previously agreed data uses

To exercise any of your rights, contact us at: office@goldenaviation.co.uk

  1. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal data. These include:

  • SSL encryption
  • Access controls and authentication measures
  • Regular system monitoring
  • Staff training and confidentiality agreements

However, no method of transmission over the Internet is 100% secure. We encourage you to take your own precautions when using our Site.

  1. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies for:

  • Site functionality (e.g., session management)
  • Analytics (e.g., Google Analytics)
  • Marketing and advertising (e.g., retargeting pixels)
  • Preference management

You can control cookie settings through your browser or use opt-out tools like:

  • https://optout.aboutads.info
  • https://tools.google.com/dlpage/gaoptout
  1. Third-Party Links

Our Site may link to third-party websites, including charter operators, aviation authorities, and payment processors. We are not responsible for the content or privacy practices of those sites. We recommend reviewing their privacy policies before submitting personal information.

  1. Children’s Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, legal requirements, or technology. When we make material changes, we will revise the “Last Updated” date at the top of the policy and notify you by email or on our Site if required.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us at:

Golden Aviation Ltd
Email: office@goldenaviation.co.uk
Phone: +44 (0) 203 084 4531
Website: https://www.goldenaviation.co.uk